Frequently asked questions

How are your irons and wedges different from other forged clubs?


Our forged irons and wedges are forged from one piece, then CNC Milled to their final condition.




Do you have minimum order requirements to open a dealer account?


Yes, there are minimum order requirements to establish a dealer account.




Is New Level brand new company? How long have you been around?


Yes, we are a new company, founded in November 2017. However, as CEO of New Level, I have worked in the club fitting business for more than twenty years.




Are there discounts on demo clubs?


Yes, all demo clubs are billed at 40% off of list pricing.




As a consumer can I buy directly from you?


Yes, we will sell assembled clubs to a consumer, but we do not sell components to non retail accounts.




Is it true that forged clubs are hard to hit?


That is a common misconception among avid golfers. Forging is a process, not a club type. Our models are designed for a wide range of golfers, however only a certified club fitter can direct you into the proper equipment for your game.




Can I buy your clubs in component form?


Yes, if you are a retail account with a trained club builder on staff, we are happy to supply you with components.




What do the numbers on your clubs mean?


They directly relate to the birthdays of people that are current, or past influences on my life.




What are your payment terms?


All orders must be pre-paid. We accept all forms of major credit card as well as PayPal and wire tranfer.




Any plans to make something specifically for women?


Not at this time, but we will be exploring new product options for 2019 later in the year.




How long does it take to get custom clubs from you?


Under most circumstances all custom orders ship within 7-10 business days. If items are backordered we will let you know immediately.




Can I use my own shipping account?


Yes, you can use you own account, but if we do not have a pickup for that provider we will charge a small service fee.




Are you looking for international distributors?


Yes, we are always looking for ways to increase our reach outside of the United States. Interested parties should send an email to Eburch6669@gmail.com expressing their interest.




What custom shafts do you offer?


We offer the latest in graphite and steel technology from the top shaft makers in the industry. Rather than name them all take a look at our any of our custom pages.