30-DAY PERFORMANCE GUARANTEE

  • Only applicable to custom ordered iron sets of the same make and model consisting of 4-PW, 5-PW or 6-PW with components currently available from within our web store.

  • Does not apply to combo sets, broken sets, individual clubs, prototype clubs, limited edition clubs, clearance items, bundle packs, custom stamped clubs, used clubs, components, special order items or accessory items.

  • Applicable for usage once per client, per calendar year.

  • Any alterations made to the original specifications by anyone other than New Level will void this guarantee.

  • A return authorization is required. If you'd like to return an item please email us with the subject line return.

  • For returns within the United States we will email you a return shipping label at no charge. All international returns will have the return shipping charges deducted from the refund amount.

  • All returns under this policy must be received within 30-Days from the original date of delivery. A copy of the original bill of sale must accompany the return.

  • A (20.0%) Processing Fee will be deducted from all 30-Day Performance Guarantee refunds.

 

  • Refunds will be issued via PayPal, Venmo or business check within 7-Days of return.

  • Any returns that are not properly packaged or received in clean undamaged condition will be immediately returned.