Applies to inline custom ordered golf clubs ordered directly through our website. Valid one time per customer, per calendar year.

If you have not already done so, please send an email to us at golfnewlevel@gmail.com with the subject Return/Exchange Request in the subject line to start the process.


We will email a return label, which will arrive in a separate email through the UPS automated system. You must retrieve and print out the label.


Place the attached return label to the box. Please be sure all clubs have been appropriately packaged to eliminate additional damage.


Please place a copy of the original bill of sale in the box and note if you prefer a "REFUND" or "EXCHANGE" for the original purchase price.


The return must be shipped within seven business days from the date the return label was emailed and must arrive within 30 days from the original delivery date to be valid.


A 20% processing fee, and the original shipping fees, will be deducted from all refunds and exchanges. Any exchanges and re-builds will be sent back via UPS Ground at no charge.


Any price differences for an exchange will be the client's responsibility. Any overages will be refunded if applicable.


All refund checks are issued within three business days from the date of delivery of the return. All re-builds are scheduled at the time of arrival, and if applicable, replacement clubs will ship as soon as possible based on current lead times.