30-DAY PERFORMANCE GUARANTEE

  • Only applicable to custom ordered iron sets of the same make and model consisting of 4-PW, 5-PW or 6-PW with components currently available from within our web store.

  • Does not apply to combo sets, broken sets, individual clubs, prototype clubs, limited edition clubs, clearance items, bundle packs, custom stamped clubs, custom ferrule clubs, used clubs, components, hard-step builds, soft step builds, special order items or accessory items. 

  • Applicable for usage once per client, per calendar year.

  • Any alterations made to the original specifications by anyone other than New Level will void this guarantee.

  • A return authorization is required. If you'd like to return an item please email us with the subject line return.

  • For returns within the United States we will email you a return shipping label at no charge. All international returns will have the return shipping charges deducted from the refund amount.

  • All returns under this policy must be received within 30-Days from the original date of delivery. A copy of the original bill of sale must accompany the return.

  • A (20.0%) Processing Fee will be deducted from all 30-Day Performance Guarantee refunds.

 

  • Refunds will be issued via PayPal, Venmo or business check within 7-Days of return.

  • Any returns that are not properly packaged or received in clean undamaged condition will be immediately returned.