This policy applies to inline custom ordered golf clubs ordered directly through our website. It is valid one time per client per calendar year. 

This policy DOES NOT apply to any mixed model sets, combo sets, individual irons other than utility irons and wedges, custom stamped wedges, custom ferrule sets, custom painted clubs, clubs with paint removal, custom grind clubs, or any clubs assembled outside of the product offerings or specifications within our selection menu. Moreover, it DOES NOT apply to closeout clubs, clearance clubs, prototypes, used clubs, or demo clubs. Any alterations made after shipping will void this policy.

If you have not already done so, please send an email to us at golfnewlevel@gmail.com with the subject Return/Exchange Request in the subject line to start the process. You must reference your order number in the email. 

​We will email you a shipping return label. You must retrieve and print out the shipping label. Any/all international returns and exchanges will be subject to the actual return shipping fees, which will be the client's responsibility. 


The return must ship within seven business days from the date that the return shipping label was emailed and must arrive within 30 days from the original delivery. Please place a copy of the original receipt within the box and reference either Refund or Exchange. 


A 20% processing fee, and the original shipping fees, will be deducted from all refunds and exchanges. NO EXCEPTIONS. 


Any price differences for an exchange will be the client's responsibility. Any overages will be refunded if applicable.


All refund checks will be processed and sent within three business days from the delivery date of the return. The lead time on any Exchanges / Re-builds to be scheduled at the time of arrival, and if applicable, replacement clubs will ship as soon as possible based on current lead times.